• Online Guides
• Frequently asked Questions
• Useful links for online complaints sites
• Legal Notice

To better meet the expectations of its customers and partners, the General Treasury of the Kingdom is putting in place a complaints processing system based mainly on the following axes:

• The handling of all your complaints with the issuance of an acknowledgment of receipt;
• Systematic response to all your complaints within the required time;
• The guarantee of the traceability of your complaints.

In order to allow us to deal with your complaints expeditiously and as quickly as possible, we ask you to carefully fill in the following fields (see admissibility criteria for a complaint in Legal Notice):

If you are :

• customer of the TGR bank : inform the RIB
• local authority : enter the name of the city in which the local authority is attached;
• taxpayer : enter the tax identifier and the article number;
• civil servant (complaints relating to pay or administrative situation): the PPR and CIN number;
• authorizing officer : inform the department;
• pensioner: enter the pension number;
• holder of a public order: enter the company name;
• Student : enter the student number;
• Association : enter the tax identifier

You can post your complaint in Arabic or in French.